Refund Policy

Introduction

Our goal at Utility Advice Center is to ensure your satisfaction with our utility services. This Refund Policy outlines the conditions under which refunds may be issued.

Eligibility for Refunds

  • Service Issues: If you encounter a significant issue with our services that we cannot resolve promptly, you may be eligible for a refund.
  • Billing Errors: If there is a billing error, we will correct it and issue a refund for any overpaid amounts.

Refund Process

  1. Request: To request a refund, please contact our customer service team with details of your issue or billing error.
  2. Review: We will review your request and determine eligibility based on our service terms and conditions.
  3. Approval: If your refund request is approved, we will process the refund and notify you of the outcome.
  4. Refund Method: Refunds will be issued to the original payment method used for the transaction.

Non-Refundable Fees

  • Administrative Fees: Certain administrative fees and charges may not be refundable.
  • Late Payment Fees: Fees incurred due to late payments are not eligible for refunds.

Dispute Resolution

If you disagree with our decision regarding a refund, you may request a review or resolution through our customer support channels.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website, with the effective date updated accordingly.

Contact Us

For any questions or to request a refund, please contact our customer support team at:

Email: info@utilityadvicecenter.com

Phone: +1 (888) 509-2261

Address: 2310 Hood Ave, San Diego, CA 92127, USA